We’re the UK’s largest specialist mobile devices managed services provider, supporting nearly twice as many devices as our nearest competitor. We take responsibility for your estate; analysing your operational needs, providing the right hardware, software and network solutions, liaising directly with your field and ops teams, device manufacturers and other partners. When problems need solving or products need fixing we’re first in line. Transforming business performance and taking the strain off your IT department.
We set up, support and manage every type of mobile device, from tablets and smart phones to handheld rugged devices. We can also supply hardware for very specific operational needs, such as mounting on a warehouse forklift. We also have long-standing, collaborative relationships with the world’s leading and most innovative EMM and MDM solutions providers including SOTi, Airwatch and Mobileiron.
"We provide a dedicated 24/7 Service desk with fully trained, multi-lingual Technical Advisors."
We provide a dedicated 24/7 Service desk with fully trained, multi-lingual Technical Advisors. All our clients benefit from the same fast, efficient service, regardless of their size. We deal with around 650 calls a day, answering most in under 10 seconds.
Our team look for recurring patterns, share their learnings throughout each day and add them to our knowledge bank to continuously improve our service to you.
We offer full lifecycle asset management for estates ranging from 10 devices to over 600, across a wide range of industries. Our systems and expertise mean only 16% of problems with customer devices require a return to base. We fix most in-house and return the rest to manufacturers on your behalf. Thanks to our 24 hour swap out, your employee is guaranteed to have a fully configured device from buffer stock back in their hands for the next working day, ready to get to work the moment it’s switched on. We can log into your systems to triage and carry out repairs remotely and our vigilance means we can quickly pick-up on potentially business-crippling issues, like expired software links. We fix most problems before you know they even exist.
"We fix most problems before you know they even exist."
Our service and support will reduce the total cost of ownership of your estate and, with the help of our ‘smart dashboard’, could deliver ROI within the first year
Providing real-time, flexible reporting metrics, our dashboard can tell you virtually anything you need to know about how, when and where your asset stock is being used. It’s essential intelligence to help you work smarter, faster, better, from cutting the cost of accessories and battery replacement programmes, reducing buffer stock and providing more efficient deployment of the devices in your estate including device repatriation. Because it’s browser-based and intuitive, this essential information is available to your ops team, making you less reliant on your overstretched IT department.